The provider first made the commitment in January to add 40 new underwriters boosting the headcount by 10%.
“We will keep going until we get to at least 40 and potentially more,” he confirmed.
Speaking at the conference held by the British Insurance Brokers’ Association in Manchester last week Hemming said there was a definite theme of insurers’ service levels dropping as a result of lockdown and remote working.
The feedback at the conference, he claimed, was that Aviva was “best in the
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